Zomato Recruitment 2024

Job Title: Customer Care Executive

Job Summary:

The Customer Care Executive will be responsible for providing exceptional customer service to Zomato’s customers, resolving their queries and concerns, and ensuring a positive customer experience.

Key Responsibilities:

Customer Service

• Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues in a fair and satisfactory manner
• Provide accurate and helpful information to customers about Zomato’s products and services

Issue Resolution

• Identify and resolve customer issues in a prompt and efficient manner
• Escalate complex issues to senior team members or other departments as necessary
• Follow up with customers to ensure issues are resolved to their satisfaction

Customer Feedback and Insights

• Gather and document customer feedback and insights to improve Zomato’s products and services
• Analyze customer feedback to identify trends and areas for improvement
• Communicate customer feedback to relevant teams to drive business growth

If You Want to Get Notifications about Various Jobs, Join our Telegram Channel Now and Get notified Daily about the Latest Jobs

Process Improvement

• Identify areas for process improvement and suggest changes to enhance customer experience
• Collaborate with team members to implement process improvements
• Monitor and evaluate the effectiveness of process changes

Requirements:

Education

• Bachelor’s degree in any discipline

Experience

• 1-2 years of experience in customer service or a related field

Skills

• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office and CRM software

Language

• Fluency in English and local language (if applicable)

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

   

If You Want to Get Notification about Various Jobs, Join our WhatsApp Channel Now and Get notified Daily about Latest Jobs