Whitehat Jr. Recruitment 2024

In this pivotal role, you'll be the friendly voice and helping hand for parents and students embarking on their coding journey with WhiteHat Jr. From answering questions and resolving concerns to offering guidance and encouragement, you'll be the bridge between our innovative curriculum and a world of coding possibilities for young minds.

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Responsibilities:

• Provide exceptional customer service to parents and students, addressing inquiries and resolving issues promptly.
• Explain WhiteHat Jr.'s programs and courses, highlighting the benefits and value proposition.
• Offer guidance and support to students facing challenges in their coding journey.
• Manage customer accounts and subscriptions, ensuring accurate data and smooth service delivery.
• Gather feedback and suggestions from parents and students, identifying areas for improvement.
• Contribute to the development and implementation of customer service initiatives.
• Maintain a positive and professional demeanor, upholding WhiteHat Jr.'s values of child-centricity, innovation, and excellence.

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Skills:

• High school diploma or equivalent qualification preferred.
• 1+ years of experience in customer service or a related field (e.g., education, childcare).
• Proven track record of providing excellent customer service and exceeding expectations.
• Strong communication and interpersonal skills, able to build rapport and connect with diverse audiences.
• Patience, empathy, and understanding of children's learning process.
• Proficient in using CRM tools and customer service software.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Passion for education and technology, with a genuine interest in WhiteHat Jr.'s mission.