Whitehat Jr. Recruitment 2024

As a Whitehat Jr. Client Service Specialist, you'll be the bridge between our amazing coding coaches and enthusiastic student families. You'll wear many hats – from resolving queries with warmth and empathy to ensuring a seamless learning experience for each child. Your dedication will fuel the engines of our young coders, while your positive attitude and problem-solving skills will keep the learning journey running smoothly.

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Responsibilities:

• Act as the primary point of contact for student families, addressing their concerns and inquiries with patience and understanding.
• Provide comprehensive information about Whitehat Jr. courses, pricing options, and enrollment procedures.
• Schedule and reschedule coding classes, ensuring smooth transitions and flexibility for families.
• Handle feedback and complaints effectively, finding solutions that leave everyone satisfied.
• Build strong relationships with students and families, nurturing their trust and engagement.
• Monitor student progress and provide them with regular updates and motivation.
• Identify potential roadblocks and proactively offer support to ensure children are thriving in their coding journey.
• Collaborate with the coding coach team to ensure seamless communication and program delivery.
• Keep yourself updated on Whitehat Jr.'s latest offerings and educational content.

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Skills:

• Exceptional communication and interpersonal skills, both written and verbal.
• Ability to build rapport and trust with families and children of diverse backgrounds.
• Active listening and problem-solving skills to address concerns and find solutions effectively.
• Strong organizational and time management skills to handle multiple tasks simultaneously.
• Proactive and detail-oriented with a commitment to providing excellent service.
• Passion for children's education and a belief in the power of coding to empower young minds.
• Adaptability and a willingness to learn new things in a fast-paced environment.