Whitehat Jr. Recruitment 2023

We are looking for a highly motivated and customer-oriented individual to join our Customer Support team as a Customer Support Analyst. The ideal candidate will have strong communication and interpersonal skills, as well as the ability to resolve customer issues in a timely and efficient manner.

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Responsibilities:

• Provide customer support for Whitehat Jr.'s products and services
• Resolve customer issues via phone, email, and chat
• Escalate complex issues to the appropriate team
• Maintain a positive and professional demeanor at all times
• Upsell and cross-sell Whitehat Jr.'s products and services to customers

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Skills:

• Strong communication and interpersonal skills
• Ability to resolve customer issues in a timely and efficient manner
• Proficient in Microsoft Office Suite
• Experience with customer support software is a plus