Whitehat Jr. Recruitment 2023

We are looking for a highly motivated and results-oriented Customer Service Supervisor Sr. to join our team. The ideal candidate will have a strong understanding of customer service principles and be able to lead a team of customer service representatives in providing excellent customer service.

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Responsibilities:

• Lead and manage a team of customer service representatives.
• Provide training and development to customer service representatives.
• Monitor and improve customer service metrics.
• Resolve customer complaints and issues.
• Work with other departments to ensure that customer needs are met.

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Skills:

• Strong understanding of customer service principles.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in customer relationship management (CRM) software.
• Experience with customer service software is a plus.