Whitehat Jr. Recruitment 2023

The Customer Service Specialist is responsible for providing excellent customer service to Whitehat Jr.'s customers. The ideal candidate will have a strong understanding of customer service principles and be able to resolve customer issues in a timely and efficient manner.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate customer issues to the appropriate team as needed
• Provide feedback to the team on customer feedback

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Skills:

• Strong understanding of customer service principles
• Excellent communication and interpersonal skills
• Ability to handle customer complaints and inquiries in a professional manner
• Proficiency in Microsoft Office Suite
• Experience with customer support software