Whitehat Jr. Recruitment 2023

Whitehat Jr. is looking for a highly motivated and results-oriented Customer Experience Agent to join our team. The ideal candidate will have a strong understanding of customer service principles and will be able to provide excellent customer support to Whitehat Jr.'s students and parents.

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Responsibilities:

• Answer student and parent queries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate complex issues to the appropriate team
• Provide feedback to the product team on customer feedback

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Skills:

• Strong understanding of customer service principles
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks simultaneously