Whitehat Jr. Recruitment 2023

Whitehat Jr. is looking for a Customer Support Executive to join our team and help us provide excellent customer service to our students and parents. The ideal candidate will be a highly motivated and customer-oriented individual with a strong understanding of customer support principles.

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Responsibilities:

• Answer student and parent queries through phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate customer issues to the appropriate team if necessary
• Maintain a positive and professional attitude at all times

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Skills:

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to remain calm under pressure
• Excellent problem-solving skills
• Knowledge of customer support principles