Whitehat Jr. Recruitment 2023

We are looking for a highly motivated and results-oriented Customer Service Supervisor (Junior) to join our team. The ideal candidate will have a strong understanding of Whitehat Jr's products and services and a passion for providing excellent customer support. The Customer Service Supervisor (Junior) will be responsible for managing a team of customer service representatives, resolving customer issues, and ensuring that customer satisfaction levels are high.

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Responsibilities:

• Manage a team of customer service representatives.
• Resolve customer issues in a timely and efficient manner.
• Escalate customer issues to the appropriate team as needed.
• Track and measure customer satisfaction levels.
• Report on customer satisfaction levels to management.
• Develop and implement customer service training programs.

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Skills:

• Strong understanding of Whitehat Jr's products and services.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Experience with customer support software.