Whitehat Jr. Recruitment 2023

We are looking for a highly motivated and experienced Customer Service Manager to join our team. The ideal candidate will have a strong understanding of customer service best practices, excellent communication and interpersonal skills, and the ability to work independently and as part of a team.

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Responsibilities:

• Oversee the day-to-day operations of the customer service department
• Manage a team of customer service representatives
• Handle customer inquiries and complaints
• Resolve customer issues in a timely and efficient manner
• Work with other departments to improve the customer experience
• Stay up-to-date on the latest customer service trends

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Skills:

• Strong understanding of customer service best practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Experience with customer service software