Whitehat Jr. Recruitment 2023

We are looking for a highly motivated and experienced Customer Service Executive to join our team. The ideal candidate will have a strong understanding of customer service principles and practices, as well as the ability to provide excellent customer support to Whitehat Jr. students and parents. The Customer Service Executive will be responsible for a variety of tasks, including:

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Responsibilities:

• Provide support to students and parents by answering questions, resolving issues, and providing guidance.
• Manage the customer support queue by prioritizing tickets, assigning tickets to agents, and tracking the progress of tickets.
• Analyze customer feedback by reviewing customer feedback, identifying trends, and making recommendations for improvement.
• Work with other departments by working with other departments, such as sales, marketing, and product development, to ensure that customer needs are met.

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Skills:

• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to handle customer complaints in a professional and courteous manner.
• Ability to work under pressure and meet deadlines.