Whitehat Jr. Recruitment 2023

We are looking for a highly motivated and results-oriented Customer Relationship Executive to join our team. The ideal candidate will have a strong understanding of customer service principles and be able to provide excellent customer support to our students and parents.

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Responsibilities:

• Answer customer queries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Escalate customer issues to the appropriate team members as needed.
• Maintain a positive and professional attitude when interacting with customers.
• Track and analyze customer feedback to identify opportunities for improvement.

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Skills:

• Strong understanding of customer service principles.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Experience with customer relationship management (CRM) software is a plus.