Whitehat Jr. Recruitment 2023

We are looking for a highly motivated and results-oriented Customer Experience Manager to join our team. The ideal candidate will have a strong understanding of customer experience principles and best practices, as well as excellent communication and interpersonal skills. The Customer Experience Manager will be responsible for overseeing the customer experience for Whitehat Jr.'s students, parents, and partners.

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Responsibilities:

• Oversee the customer experience for Whitehat Jr.'s students, parents, and partners
• Develop and execute customer experience strategies
• Manage customer feedback and complaints
• Identify and resolve customer pain points
• Work with cross-functional teams to improve the customer experience

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Skills:

• Strong understanding of customer experience principles and best practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Experience with customer relationship management (CRM) software is a plus