Whitehat Jr. Recruitment 2023

We are looking for a highly motivated and experienced Client Service Specialist to join our team. The ideal candidate will have a strong understanding of Whitehat Jr.'s products and services and the ability to provide excellent customer support. The Client Service Specialist will be responsible for handling customer inquiries, resolving customer issues, and providing ongoing support to customers.

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Responsibilities:

• Handle customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Provide ongoing support to customers.
• Track and analyze customer feedback.
• Report on customer satisfaction to the Head of Customer Success.

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Skills:

• Strong understanding of Whitehat Jr.'s products and services.
• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Ability to communicate effectively with both technical and non-technical audiences.