Whitehat Jr. Recruitment 2023

Whitehat Jr. is looking for a highly motivated and experienced Customer Experience Agent to join our team. The ideal candidate will have a proven track record of success in providing excellent customer service.

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Responsibilities:

• Answer customer queries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate customer issues to the appropriate team members as needed
• Maintain accurate records of customer interactions
• Provide feedback to the Customer Support team on how to improve customer service

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Skills:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to remain calm and professional under pressure
• Strong attention to detail