Whitehat Jr. Recruitment 2023

Whitehat Jr., India's leading online coding platform for kids, is seeking a highly customer-centric and results-oriented Customer Support Analyst to join our dynamic team. As a Customer Support Analyst, you will play a crucial role in providing exceptional customer service, resolving customer inquiries and issues effectively, and contributing to Whitehat Jr.'s reputation for customer satisfaction. The ideal candidate will possess strong communication skills, a passion for customer service, and a commitment to delivering a positive customer experience.

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Responsibilities:

• Answer customer inquiries promptly and professionally via phone, email, and chat, providing accurate and helpful information on Whitehat Jr.'s courses, platform, and policies.
• Handle customer complaints and concerns empathetically and effectively, working towards resolving issues to their satisfaction and maintaining a positive brand reputation.
• Provide detailed and informative explanations of Whitehat Jr.'s coding curriculum, teaching methodologies, and student progress to parents and students.
• Process order-related requests, including registration, enrollments, and subscription changes, ensuring accuracy and adherence to company policies.
• Provide technical support to students and parents, troubleshooting issues related to platform access, course materials, and online assessments.
• Offer feedback to management on customer trends, suggestions, and areas for improvement to enhance customer service operations and overall customer experience.

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Skills:

• Exceptional communication and interpersonal skills, with the ability to build rapport with customers, listen actively, and address their concerns empathetically.
• Strong problem-solving skills, with the ability to identify and resolve customer issues effectively, maintain composure under pressure, and find solutions that exceed customer expectations.
• Strong understanding of Whitehat Jr.'s coding curriculum, teaching methodologies, and student progress tracking systems.
• Proficient in using customer relationship management (CRM) software to manage customer interactions, track issues, and maintain customer records.
• Fluency in English and Hindi is required. Fluency in additional regional languages relevant to Whitehat Jr.'s operations in India is a plus.