Whitehat Jr. Recruitment 2023

WhiteHat Jr. is an online coding education platform for kids. We are looking for talented and experienced Customer Service Managers to join our team. As a Customer Service Manager, you will be responsible for leading and managing a team of customer service representatives. You will also be responsible for developing and implementing customer service policies and procedures, and ensuring that our customers receive the best possible service.

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Responsibilities:

• Lead and manage a team of customer service representatives.
• Develop and implement customer service policies and procedures.
• Ensure that customers receive the best possible service.
• Monitor and track customer satisfaction metrics.
• Identify and resolve customer service issues.
• Collaborate with other departments to improve the customer experience.

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Skills:

• Customer service management skills: Strong understanding of customer service principles and best practices, and experience in leading and managing a team of customer service representatives.
• Communication and interpersonal skills: Excellent written and verbal communication skills, and ability to build relationships with customers and team members.
• Problem-solving and analytical skills: Ability to identify and resolve customer service issues effectively.