Whitehat Jr. Recruitment 2023

We are looking for a highly motivated and results-oriented Customer Care Agent to join our team. The ideal candidate will have a strong understanding of Whitehat Jr.'s products and services, as well as excellent communication and interpersonal skills. The Customer Care Agent will be responsible for providing excellent customer support to Whitehat Jr.'s students, parents, and partners.

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Responsibilities:

• Manage a team of customer service representatives.
• Resolve customer issues in a timely and efficient manner.
• Escalate customer issues to the appropriate team as needed.
• Track and measure customer satisfaction levels.
• Report on customer satisfaction levels to management.
• Develop and implement customer service training programs.

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Skills:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Proficiency in Microsoft Office Suite
• Experience with CRM software is a plus