Whitehat Jr. Recruitment 2023

As a WhiteHat Jr. Customer Care Associate, you'll be the friendly face and helping hand for parents and students on their coding journey. You'll wear many hats – from understanding their concerns and questions to providing clear and concise information, offering support and encouragement, and ensuring a smooth and enriching learning experience for every child. Your empathy, communication skills, and problem-solving abilities will be key to building trust, fostering positive relationships, and making WhiteHat Jr. the ultimate launchpad for young coders.

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Responsibilities:

• Answer queries and address concerns from parents and students regarding WhiteHat Jr. courses, curriculum, and platform functionalities.
• Provide clear and accurate information about course offerings, pricing, and enrollment procedures.
• Offer technical support and troubleshooting assistance to resolve any issues faced by students during their coding journey.
• Actively listen to feedback and suggestions, escalate issues as needed, and ensure timely resolution.
• Build positive relationships with parents and students, fostering trust and a supportive learning environment.
• Collect and analyze customer feedback to identify areas for improvement in WhiteHat Jr.'s services and offerings.
• Stay updated on the latest developments in coding education and WhiteHat Jr.'s curriculum to effectively answer questions and address concerns.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and connect with people of diverse backgrounds.
• Active listening skills and the ability to understand and address concerns effectively.
• Strong problem-solving skills and the ability to find solutions to technical and non-technical issues.
• Proficiency in written and verbal communication, with a clear and concise explanation style.
• Ability to work independently and as part of a team in a fast-paced environment.
• Patience, empathy, and a genuine passion for child development and education.
• Technical understanding of basic computer concepts and basic coding fundamentals is a plus.