Whitehat Jr. Recruitment 2023

The Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service department. This includes tasks such as managing the team, resolving customer issues, and ensuring customer satisfaction. The ideal candidate will have a strong understanding of customer service and be able to build and maintain relationships with customers.

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Responsibilities:

• Manage the team of customer service representatives
• Resolve customer issues in a timely and efficient manner
• Ensure customer satisfaction
• Work with other departments to improve the customer experience
• Stay up-to-date on the latest customer service trends

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Skills:

• Strong understanding of customer service
• Excellent communication and interpersonal skills
• Problem-solving skills
• Ability to work under pressure
• Ability to meet deadlines