Whitehat Jr. Recruitment 2023-24

WhiteHat Jr. is looking for highly motivated and customer-oriented Customer Service Representatives to join our team. As a Customer Service Representative at WhiteHat Jr., you will be responsible for providing excellent customer service to our customers across all channels. You will also be responsible for learning about WhiteHat Jr.'s products and services so that you can provide accurate and helpful information to our customers.

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Responsibilities:

• Provide excellent customer service to WhiteHat Jr.'s customers across all channels, including phone, email, social media, and chat
• Learn about WhiteHat Jr.'s products and services so that you can provide accurate and helpful information to our customers
• Troubleshoot and resolve customer issues
• Escalate complex issues to the appropriate team
• Maintain and update customer records
• Provide feedback to the customer service team on ways to improve our service

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Skills:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in MS Office Suite
• Experience with customer service software is a plus