Whitehat Jr. Recruitment 2023-24

Whitehat Jr. is looking for a highly motivated and experienced Customer Service Manager to join our team. The ideal candidate will have a proven track record of success in leading and managing a customer service team.

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Responsibilities:

• Lead and manage the customer service team
• Develop and implement customer service processes and procedures
• Ensure that customer service is aligned with Whitehat Jr.'s overall business goals
• Train and develop customer service representatives
• Respond to customer queries and complaints in a timely and efficient manner
• Resolve customer issues to their satisfaction
• Escalate customer issues to the appropriate team members as needed
• Maintain customer records and track customer interactions
• Provide feedback to the marketing team on customer feedback
• Stay up-to-date on Whitehat Jr. products and services

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Skills:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks simultaneously
• Ability to work under pressure
• Proficient in Microsoft Office Suite
• Experience with customer relationship management (CRM) software
• Experience in leading and managing a customer service team