Whitehat Jr. Recruitment 2023-24

As Customer Service Manager at WhiteHat Jr., you'll be the maestro of the customer experience, leading and inspiring your team to deliver exceptional service to parents and young learners across the WhiteHat Jr. ecosystem. You'll wear many hats - from coaching and developing your team to managing the flow of customer inquiries, resolving issues promptly, and ensuring that every interaction with WhiteHat Jr. is positive, supportive, and empowering for both parents and children. Your leadership skills, problem-solving prowess, and unwavering commitment to customer satisfaction will be key to building a high-performing team, fostering a culture of excellence, and ultimately, ensuring WhiteHat Jr. remains the go-to destination for nurturing young coding stars.

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Responsibilities:

• Lead and motivate a team of customer service representatives, providing coaching, feedback, and development opportunities.
• Manage the flow of customer inquiries across various channels (phone, email, chat).
• Resolve customer issues efficiently and effectively, ensuring timely and satisfactory resolution.
• Proactively identify and address potential customer concerns before they escalate.
• Analyze customer feedback and data to identify areas for improvement and enhance the customer experience.
• Develop and implement training programs for your team to ensure they possess the knowledge and skills to excel in their roles.
• Maintain a positive and supportive work environment for your team, fostering a culture of collaboration and problem-solving.
• Stay updated on WhiteHat Jr.'s products, services, and teaching methodologies to provide accurate and informed support to customers.

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Skills:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks simultaneously
• Ability to work under pressure
• Proficient in Microsoft Office Suite
• Experience with customer relationship management (CRM) software
• Experience in leading and managing a customer service team