Whitehat Jr. Recruitment 2023-24

As a Customer Care Associate at WhiteHat Jr., you'll be the first point of contact for our students and their parents. You'll be responsible for providing excellent customer service, resolving inquiries, and ensuring a positive experience for everyone involved in the WhiteHat Jr. community. You'll play a key role in supporting our mission and helping us nurture the next generation of tech leaders.

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Responsibilities:

• Respond promptly and professionally to student and parent inquiries through phone, email, and chat.
• Effectively resolve a wide range of issues, including technical problems, account management, billing questions, and course progress concerns.
• Build strong relationships with students and parents, demonstrating empathy and understanding their needs.
• Provide clear and accurate information about WhiteHat Jr. programs and services.
• Escalate complex issues to the appropriate team members for further resolution.
• Contribute to the continuous improvement of our customer service processes.

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Skills and Qualifications:

• Excellent communication skills (written and verbal).
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Passion for education and technology.
• Customer-centric approach with a focus on delivering high-quality service.
• Proficient in English and Hindi communication.
• Ability to work in a fast-paced environment.