Whitehat Jr. Recruitment 2023-24

As a WhiteHat Jr. Client Service Specialist, you'll be the bridge between our amazing coding coaches and our future tech wizards (a.k.a. our adorable student base!). You'll play a crucial role in ensuring a smooth and enriching learning journey for every child, addressing parental concerns, providing guidance, and celebrating every milestone along the way. Get ready to be a superhero of support, empowering kids to code their dreams into reality!

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Responsibilities:

• Family First: Be the primary point of contact for parents, addressing their questions, concerns, and feedback about their child's coding journey.
• Nurturing Growth: Actively engage with students, providing encouragement, celebrating achievements, and identifying areas for improvement.
• Problem-solving Powerhouse: Proactively tackle any issues that may arise during the learning process, ensuring swift and seamless resolution.
• Knowledge Hub: Stay updated on WhiteHat Jr.'s curriculum, teaching methodologies, and company policies to confidently guide families.
• Feedback Champion: Gather and analyze feedback from both parents and students to continuously improve the learning experience.

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Skills:

• Exceptional communication and interpersonal skills, both written and verbal.
• Ability to build rapport and trust with families and children of diverse backgrounds.
• Active listening and problem-solving skills to address concerns and find solutions effectively.
• Strong organizational and time management skills to handle multiple tasks simultaneously.
• Proactive and detail-oriented with a commitment to providing excellent service.
• Passion for children's education and a belief in the power of coding to empower young minds.
• Adaptability and a willingness to learn new things in a fast-paced environment.