Urgent Hiring in Flipkart

Join the e-commerce revolution and shape the customer experience at India's leading online shopping destination! As a Customer Support Associate at Flipkart, you'll play a pivotal role in ensuring customer satisfaction by promptly addressing inquiries, resolving issues, and fostering trust with every interaction.

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Responsibilities:

Provide exceptional customer service through various channels, including phone, email, and chat.
Actively listen to customer concerns, understand their needs, and offer prompt and courteous solutions.
Troubleshoot and resolve a diverse range of customer inquiries related to Flipkart products, orders, deliveries, and accounts.
Utilize Flipkart's internal systems and resources to research information and provide accurate and insightful responses.
Adhere to Flipkart's customer service policies and procedures, ensuring consistency and quality in service delivery.
Promote Flipkart's products and services, offering recommendations and upselling opportunities when appropriate.
Contribute to a positive and collaborative work environment, supporting colleagues and achieving shared goals.