Sony Recruitment

Are you passionate about technology and have a knack for connecting with people? Do you thrive in a fast-paced environment and enjoy exceeding customer expectations? If so, then this remote Sales Assistant position at Sony is the perfect opportunity for you!

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Key Responsibilities:

Provide exceptional customer service through phone, email, and chat interactions.
Demonstrate a deep understanding of Sony's product range and their features and benefits.
Effectively answer customer questions and recommend the most suitable products based on their needs.
Upsell and cross-sell additional products and services to enhance the customer experience.
Process customer orders accurately and efficiently.
Maintain and update customer account information.
Handle customer inquiries and resolve any issues promptly and professionally.
Stay up-to-date on the latest Sony products, promotions, and sales initiatives.
Contribute to a positive and collaborative team environment.

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Required Skills and Qualifications:

Strong communication and interpersonal skills, both written and verbal.
Excellent customer service skills with a focus on exceeding customer expectations.
Ability to actively listen to customer needs and provide solutions.
Proficiency in using computers and a variety of software applications.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Enthusiasm for technology and a genuine interest in Sony products.
Ability to work independently and as part of a team.