Location: Work From Home

About the Job

Snapdeal is seeking a Customer Service Specialist to join our team. In this role, you will handle customer inquiries and resolve issues, ensuring a smooth shopping experience. This is an exciting opportunity to work from home and be part of a leading e-commerce platform in India.

Key Responsibilities

• Respond to customer queries via phone, email, and chat.
• Assist customers with order placements, tracking, and returns.
• Handle complaints and provide quick and effective solutions.
• Maintain detailed records of customer interactions.
• Collaborate with internal teams to resolve escalated issues.
• Strive to improve customer satisfaction and service quality.

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Requirements

• High school diploma or equivalent.
• Strong communication skills in English and local languages.
• Basic computer skills and experience using customer service tools.
• Prior experience in customer service is a plus.
• Ability to handle multiple tasks and work under pressure.

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Benefits

• Competitive salary and bonuses.
• Flexible working hours.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.

How to Apply

If you are interested, please apply through our official site. We look forward to receiving your application!

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