Location: Work From Home

About the Job

Shoppers Ltd is looking for a dedicated Customer Care Agent to join our team. In this role, you will be the first point of contact for our customers, providing assistance and ensuring a high level of satisfaction. This is a great opportunity to work from home and contribute to a leading retail company.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide information about products, services, and store policies.
• Assist customers with order placement, tracking, and returns.
• Resolve customer complaints and issues effectively.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other departments to improve customer service processes.

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Requirements

• High school diploma or equivalent; a degree in Business or a related field is a plus.
• Previous experience in customer service or a similar role is preferred.
• Strong communication skills in English and local languages.
• Good problem-solving abilities and a customer-oriented mindset.
• Proficient in basic computer applications and CRM software.
• Ability to work independently and handle multiple tasks.

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Benefits

• Competitive salary and performance bonuses.
• Flexible working hours.
• Opportunities for career advancement and professional development.
• Supportive and friendly work environment.

How to Apply

If you are interested in this position, please apply through our official site. We look forward to receiving your application!