Rapido Recruitment

As a Customer Care Executive at Rapido, you'll be the first point of contact for our valuable customers, addressing their inquiries, resolving their concerns, and ensuring their satisfaction throughout their journey with Rapido. You'll play a crucial role in building a positive brand image and fostering customer loyalty.

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Responsibilities:

Promptly respond to customer queries received through various channels (phone, email, chat).
Understand customer concerns and offer empathetic and efficient solutions.
Troubleshoot technical issues related to the Rapido app and services.
Escalate complex issues to the appropriate team for timely resolution.
Proactively identify and address potential customer concerns.
Collect and analyze customer feedback to improve Rapido's services.
Maintain accurate records of customer interactions and ensure data privacy.
Contribute to team discussions and share best practices.

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Skills:

Excellent communication and interpersonal skills, both written and verbal.
Active listening and problem-solving abilities.
Ability to remain calm and patient under pressure.
Technical aptitude and comfort with computers and basic troubleshooting.
Strong analytical and data interpretation skills.
Multitasking and time management skills.
Proficiency in English and Hindi (additional languages a plus).

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