Rapido Recruitment

As a Concierge, you will be the face of our organization and provide exceptional customer service to our clients and guests. You will be responsible for creating a welcoming and comfortable environment, addressing inquiries, and assisting with various requests. Your friendly demeanour, excellent communication skills, and strong problem-solving abilities will contribute to a positive experience for our customers.

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Responsibilities:

Greet and welcome guests with a warm and friendly demeanour, creating a positive first impression.
Provide information and assistance to guests, answering questions, and addressing concerns promptly and courteously.
Handle check-in and check-out processes, ensuring accuracy and efficiency.
Coordinate and arrange transportation, including booking taxis, scheduling car services, or providing directions for guests.
Assist guests with luggage, packages, and other belongings, ensuring their safe handling and storage.
Provide recommendations and information about local attractions, restaurants, entertainment venues, and other points of interest.

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Skills:

High school diploma or equivalent (relevant experience and additional certifications may be considered).
Proven experience in a customer service or hospitality role, with a focus on providing exceptional service.
Excellent interpersonal and communication skills, with the ability to interact professionally and courteously with guests and colleagues.
Friendly and approachable demeanor, with a passion for delivering outstanding customer experiences.
Strong problem-solving skills, with the ability to resolve guest issues and complaints effectively and efficiently.

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