Rapido Recruitment 

Rapido is seeking a passionate and customer-oriented Customer Service Manager to join our growing team. In this exciting role, you will lead a team of customer service representatives and play a vital role in ensuring our customers have a positive and seamless experience.

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Responsibilities:

• Lead and motivate a team of customer service representatives.
• Develop and implement customer service strategies and policies.
• Analyze customer feedback and identify areas for improvement.
• Resolve customer complaints and inquiries promptly and professionally.
• Monitor and evaluate the performance of the customer service team.
• Develop and deliver training programs for customer service representatives.
• Stay up-to-date on the latest customer service trends and technologies.
• Collaborate effectively with other departments such as sales, marketing, and operations.

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Skills:

• Minimum of 5 years of experience in customer service management or a related field.
• Proven track record of leading and motivating teams.
• Strong understanding of customer service principles and best practices.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficient in computer skills, including Microsoft Office Suite.
• Bachelor's degree or equivalent is preferred.
• MBA or equivalent is a plus.

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