Rapido Recruitment

Rapido is seeking a passionate and customer-oriented Customer Service Manager to join our growing team. In this exciting role, you will lead a team of customer service representatives and play a vital role in ensuring our customers have a positive and seamless experience.

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Responsibilities:

Lead and motivate a team of customer service representatives.
Develop and implement customer service strategies and policies.
Analyze customer feedback and identify areas for improvement.
Resolve customer complaints and inquiries promptly and professionally.
Monitor and evaluate the performance of the customer service team.
Develop and deliver training programs for customer service representatives.
Stay up-to-date on the latest customer service trends and technologies.
Collaborate effectively with other departments such as sales, marketing, and operations.

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Skills:

Minimum of 5 years of experience in customer service management or a related field.
Proven track record of leading and motivating teams.
Strong understanding of customer service principles and best practices.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Proficient in computer skills, including Microsoft Office Suite.
Bachelor's degree or equivalent is preferred.
MBA or equivalent is a plus.

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