Nykaa Recruitment 2024

As a Customer Care Executive at Nykaa, you'll wear many hats – providing prompt and courteous customer service across various channels (phone, chat, email), resolving inquiries and concerns with empathy and efficiency, recommending Nykaa products based on customer needs and preferences, processing orders accurately, building trust and loyalty, and ultimately, ensuring every customer leaves the Nykaa experience feeling beautiful, informed, and delighted.

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Responsibilities:

• Greet customers warmly and provide personalized, attentive service across all channels.
• Actively listen to customer concerns, understand their needs, and empathize with their experiences.
• Resolve inquiries efficiently and effectively, finding creative solutions to problems.
• Recommend Nykaa products based on customer needs, preferences, and skin types, while upholding ethical selling practices.
• Process orders accurately and efficiently, ensuring smooth delivery and customer satisfaction.
• Handle returns and exchanges with utmost courtesy and professionalism.
• Provide insightful feedback on customer trends and product feedback to improve customer experience and product offerings.
• Stay updated on new Nykaa products, promotions, and policies to effectively inform customers.
• Maintain a positive and professional demeanor throughout all interactions, even in challenging situations.

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Skills:

• Minimum high school diploma or equivalent preferred.
• Excellent communication, interpersonal, and problem-solving skills are essential.
• Passion for the beauty industry and knowledge of various cosmetic, skincare, and wellness products is desirable.
• Ability to work independently and as part of a team in a fast-paced environment is crucial.
• Basic computer skills and proficiency in using online platforms are required.
• Positive attitude, enthusiasm, and a genuine desire to create exceptional customer experiences are invaluable.