Nykaa Recruitment 2023

Nykaa, India's leading online beauty retailer, is seeking a passionate and customer-centric Customer Service Specialist to join our expanding team. As a Customer Service Specialist, you will play a crucial role in providing exceptional customer service, resolving customer inquiries, and ensuring a positive customer experience for all Nykaa customers. The ideal candidate will possess strong communication, problem-solving, and interpersonal skills, a passion for the beauty industry, and a commitment to exceeding customer expectations.

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Responsibilities:

• Handle customer inquiries promptly and professionally via phone, email, and chat, addressing their concerns, resolving issues, and providing accurate information about Nykaa's products, services, and policies.
• Process customer orders, ensuring timely and accurate order fulfillment, tracking shipments, and addressing any order-related issues.
• Provide product recommendations and beauty advice to customers, understanding their needs and preferences, and suggesting suitable products from Nykaa's wide range of offerings.
• Gather customer feedback and identify areas for improvement, providing valuable insights to enhance customer satisfaction and improve Nykaa's overall customer service experience.
• Stay up-to-date with Nykaa's latest products, promotions, and policies to ensure accurate and consistent information is provided to customers.

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Skills:

• Strong communication and interpersonal skills, with the ability to interact effectively with customers, understand their concerns, and communicate solutions in a clear, concise, and empathetic manner.
• Excellent problem-solving and decision-making skills, with the ability to identify customer issues, analyze available information, and determine appropriate solutions.
• Strong listening and comprehension skills, with the ability to pay close attention to customer concerns, accurately understand their needs, and respond thoughtfully.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Passion for the beauty industry and a keen interest in Nykaa's products, trends, and innovations.
• Commitment to providing exceptional customer service and a dedication to exceeding customer expectations.