Nykaa Recruitment 2023

Nykaa, India's leading online beauty and wellness retailer, is seeking a highly customer-centric and results-oriented Customer Officer to join our dynamic team. As a Customer Officer, you will play a crucial role in providing exceptional customer service, resolving customer inquiries and issues effectively, and contributing to Nykaa's reputation for customer satisfaction. The ideal candidate will possess strong communication skills, a passion for customer service, and a commitment to delivering a positive customer experience.

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Responsibilities:

• Answer customer inquiries promptly and professionally via phone, email, and chat, providing accurate and helpful information on Nykaa's products, services, and policies.
• Handle customer complaints and concerns empathetically and effectively, working towards resolving issues to their satisfaction and maintaining a positive brand reputation.
• Provide detailed and informative product recommendations to customers, considering their individual needs, preferences, and skin concerns.
• Process orders accurately and efficiently, ensuring timely delivery and maintaining customer satisfaction with order fulfillment.
• Provide feedback to management on customer trends, suggestions, and areas for improvement to enhance customer service operations and overall customer experience.

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Skills:

• Exceptional communication and interpersonal skills, with the ability to build rapport with customers, listen actively, and address their concerns empathetically.
• Strong problem-solving skills, with the ability to identify and resolve customer issues effectively, maintain composure under pressure, and find solutions that exceed customer expectations.
• Strong product knowledge of Nykaa's extensive range of beauty and wellness products, including their features, benefits, and suitability for different skin types and concerns.
• Proficient in using customer relationship management (CRM) software to manage customer interactions, track issues, and maintain customer records.
• Fluency in English is required. Fluency in Hindi or other regional languages relevant to Nykaa's operations in India is a plus.