Nykaa Recruitment 2023

Nykaa is looking for passionate and experienced Virtual Assistants to join our team. In this role, you will be responsible for providing customer support to our customers through chat, email, and social media. You will also be responsible for resolving customer issues, providing product recommendations, and processing orders.

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Responsibilities

• Provide customer support to customers through chat, email, and social media
• Resolve customer issues
• Provide product recommendations
• Process orders
• Maintain customer records
• Update the knowledge base with frequently asked questions and answers
• Work with other teams within Nykaa to ensure that customers have a positive end-to-end experience

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Skills

• Strong communication and interpersonal skills
• Ability to build and maintain relationships with customers
• Ability to work independently and as part of a team
• Good understanding of Nykaa's products and services
• Experience with customer support tools and technologies is a plus