Nykaa Recruitment 2023

Nykaa, a leading online beauty and lifestyle retailer in India, is seeking a passionate and customer-centric Customer Care Agent to join our growing team. As a Customer Care Agent, you will play a crucial role in providing exceptional customer service, resolving customer inquiries and complaints, and contributing to Nykaa's reputation for customer satisfaction. The ideal candidate will possess strong communication and interpersonal skills, a deep understanding of the beauty industry, and a passion for helping others.

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Responsibilities:

Handle customer inquiries and complaints via phone, email, and chat in a timely and efficient manner.
Provide accurate and helpful information about Nykaa's products, services, and policies.
Resolve customer issues promptly and professionally, demonstrating empathy and understanding.
Escalate complex customer issues to the appropriate team for further resolution.
Collect and document customer feedback to identify areas for improvement and enhance customer satisfaction.

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Skills:

Excellent communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds.
Strong problem-solving and conflict resolution skills, with the ability to handle challenging customer situations with patience and professionalism.
Strong written and verbal communication skills, with the ability to clearly and concisely convey information to customers.
Deep understanding of the beauty industry, including trends, products, and brands.
Proficient in Microsoft Office Suite and basic customer service tools.
Fluency in English and Hindi is required. Fluency in other languages relevant to Nykaa's target market is a plus.

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