Nykaa Recruitment 2023

We are looking for a highly motivated and results-oriented Customer Experience Manager to join our team. The ideal candidate will have a strong understanding of customer service principles and be able to manage the customer experience across all channels. You will be responsible for tasks such as developing and implementing customer service policies, managing customer complaints, and tracking customer satisfaction.

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Responsibilities:

• Develop and implement customer service policies
• Manage customer complaints
• Track customer satisfaction
• Work with other departments to improve the customer experience
• Represent Nykaa at industry events and conferences

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Skills:

• Strong understanding of customer service principles
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Ability to use customer relationship management (CRM) software