Nykaa Recruitment 

We are seeking friendly and customer-oriented individuals to join our team as Customer Support Representatives at Nykaa. As a Customer Support Representative, you will be the primary point of contact for our valued customers, assisting them with their queries, and concerns, and providing exceptional support. Your ability to empathize, excellent communication skills, and problem-solving abilities will contribute to delivering an outstanding customer experience. This role offers an exciting opportunity to work in the beauty and cosmetics industry while making a positive impact on our customer's lives.

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Responsibilities:

• Customer Assistance: Respond to customer inquiries via multiple channels including phone, email, chat, and social media platforms. Address customer concerns, provide product information, assist with order tracking, and resolve any issues or complaints in a timely and professional manner.
• Order Management: Assist customers with placing orders, processing returns, and managing product exchanges. Collaborate with the relevant teams to ensure smooth order fulfillment, shipment tracking, and timely delivery. Update customers on the status of their orders and resolve any delivery-related issues.
• Product Knowledge: Develop a deep understanding of our product offerings, including cosmetics, skincare, haircare, and wellness products. Stay up to date with the latest trends and features of our product range. Provide personalized product recommendations and beauty advice to customers to enhance their shopping experience.

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Nykaa Careers

Skills:

• Excellent Communication: Strong verbal and written communication skills to effectively interact with customers, convey information clearly, and provide accurate solutions. Active listening skills to understand customer needs and address their concerns effectively.
• Empathy and Patience: Ability to empathize with customers and remain patient, calm, and professional in challenging situations. Adaptability to handle a variety of customer personalities and effectively manage conflicts.
• Problem-solving Skills: Strong analytical and problem-solving skills to identify customer issues, think critically, and provide prompt and effective resolutions. Ability to handle multiple tasks simultaneously and prioritize customer

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