Nykaa Recruitment 

Do you have a passion for beauty and a desire to help others? Are you an excellent communicator with a knack for solving problems? If you're looking for a rewarding career where you can make a real difference, then the Customer Support role at Nykaa could be your perfect opportunity.

Nykaa Jobs Near Me

Responsibilities:

• Providing exceptional customer service: Answer customer inquiries via phone, email, and chat, addressing concerns promptly and professionally.
• Product knowledge: Possess a strong understanding of Nykaa's product portfolio and effectively recommend solutions based on individual needs.
• Order and account management: Assist customers with order placements, cancellations, returns, and account-related issues.
• Technical troubleshooting: Resolve technical issues related to the Nykaa website, app, or mobile features.
• Escalating complex issues: Identify and escalate complex customer concerns to the appropriate teams for timely resolution.
• Providing feedback and insights: Share customer feedback with relevant teams to contribute to product improvement and service optimization.
• Adherence to policies and procedures: Ensure all interactions comply with company policies and regulations.

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Nykaa Careers

Skills:

• • Excellent written and verbal communication skills.
  • Strong customer service focus, with a genuine desire to help others.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Proficient in using computers and various software applications.
  • Detail-oriented and organized, with a commitment to accuracy.
  • Passion for the beauty industry (a plus).

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