Position title
Nykaa Hiring Vacancy For Freshers – All Jobs For You – Customer Support
Job Location
India
Remote work from: IND
Base Salary
USD17-USD21 Per hour
Qualifications
12th Pass/Graduate.
Employment Type
Full-time
Description
Nykaa Recruitment
Do you have a passion for beauty and a desire to help others? Are you an excellent communicator with a knack for solving problems? If you're looking for a rewarding career where you can make a real difference, then the Customer Support role at Nykaa could be your perfect opportunity.
Nykaa Jobs Near Me
Responsibilities:
- Providing exceptional customer service: Answer customer inquiries via phone, email, and chat, addressing concerns promptly and professionally.
- Product knowledge: Possess a strong understanding of Nykaa's product portfolio and effectively recommend solutions based on individual needs.
- Order and account management: Assist customers with order placements, cancellations, returns, and account-related issues.
- Technical troubleshooting: Resolve technical issues related to the Nykaa website, app, or mobile features.
- Escalating complex issues: Identify and escalate complex customer concerns to the appropriate teams for timely resolution.
- Providing feedback and insights: Share customer feedback with relevant teams to contribute to product improvement and service optimization.
- Adherence to policies and procedures: Ensure all interactions comply with company policies and regulations.
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Nykaa Careers
Skills:
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- Excellent written and verbal communication skills.
- Strong customer service focus, with a genuine desire to help others.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Proficient in using computers and various software applications.
- Detail-oriented and organized, with a commitment to accuracy.
- Passion for the beauty industry (a plus).
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Hiring organization
Date posted
February 5, 2024
Valid through
August 31, 2024
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