Nykaa Recruitment

At Nykaa, our Customer Success Associates are the heart and soul of our post-purchase experience. They embody our brand values of expertise, care, and delight, providing personalized support and guidance throughout the customer journey. By leveraging their beauty knowledge and communication skills, they build trust, address concerns promptly, and recommend products tailored to individual needs and preferences. As part of our team, you'll be the bridge between Nykaa and its customers, leaving a lasting positive impression and contributing to their beauty journeys.

Nykaa Jobs Near Me

Responsibilities:

Provide proactive support to customers after purchase, addressing inquiries, concerns, and feedback via phone, email, and chat.
Offer expert advice and product recommendations based on customer needs, preferences, and purchase history.
Troubleshoot product-related issues efficiently, ensuring timely and satisfactory resolution.
Guide customers through order tracking, returns, exchanges, and other post-purchase processes.
Personalize interactions and build rapport with customers, fostering brand loyalty and positive word-of-mouth.
Gather customer feedback, identify areas for improvement, and suggest solutions to enhance the overall customer experience.
Stay updated on Nykaa's latest products, promotions, and policies to provide informed guidance.
Contribute to customer satisfaction metrics and strive to exceed customer expectations.

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Nykaa Careers

Skills:

Strong active listening and problem-solving abilities.
Passion for beauty and a genuine interest in learning about new trends and products.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in English and Hindi (additional regional languages a plus).
Basic computer literacy and willingness to learn new software.
Positive and enthusiastic attitude with a commitment to providing excellent customer service.

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