Nykaa Careers

Do you have a passion for all things beauty? Does delighting customers and exceeding expectations bring you joy? Are you eager to join a thriving team and contribute to the success of a leading beauty e-commerce platform? If you possess a genuine love for cosmetics and a talent for resolving customer concerns with a smile, then the Customer Service role at Nykaa could be your perfect shade of fulfillment!

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Responsibilities:

Possess in-depth knowledge of various beauty products, brands, and trends, providing expert advice and recommendations to customers.
Stay updated on the latest beauty launches and industry developments, enhancing your ability to assist customers effectively.
Proactively anticipate customer needs and offer personalized solutions, exceeding expectations and fostering trust.

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Nykaa Careers

Skills:

Minimum 12th standard pass or equivalent, preferably with a Diploma in Customer Service or relevant vocational training.
Minimum 1-2 years of experience in a customer service role (preferred).
Excellent communication, written, and interpersonal skills, with a genuine passion for the beauty industry.
Ability to listen actively, empathize, and build rapport with customers, fostering trust and loyalty.
Strong problem-solving and analytical skills, with a focus on finding win-win solutions.
Proficient in MS Office Suite and comfortable using various digital tools.
Ability to work independently and as part of a team in a fast-paced environment.

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