Location: Work From Home

About the Job

Naaptol is looking for a Customer Support Engineer to provide technical support to our customers. In this role, you will handle technical inquiries and help resolve customer issues related to products and services. This is a great opportunity to work from home and be part of a growing company in the e-commerce sector.

Key Responsibilities

• Respond to customer queries related to technical issues via phone, email, and chat.
• Troubleshoot and resolve technical problems with products or services.
• Guide customers through basic troubleshooting steps.
• Collaborate with internal technical teams to solve complex issues.
• Document and track customer issues for future reference.
• Ensure timely resolution of customer problems to maintain satisfaction.

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Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving skills and technical knowledge.
• Good communication skills in English and local languages.
• Experience in customer support or technical troubleshooting is preferred.
• Ability to work independently and manage multiple tasks.

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Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours.
• Opportunities for professional growth and learning.
• Supportive and collaborative work environment.

How to Apply

If you are interested, please apply through our official site. We look forward to your application!

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