Wipro Careers

Responsibilities:

• Provide prompt and efficient technical support to Wipro employees via phone, email, or in-person assistance (depending on the work location).
• Troubleshoot a wide range of technical issues related to desktops, laptops, peripherals, software applications, and network connectivity.
• Diagnose and resolve hardware and software problems, identify root causes, and implement effective solutions.
• Install, configure, and maintain software applications on user devices.
• Provide technical guidance and answer user queries related to company-issued technology.
• Document technical issues, solutions, and escalations effectively to maintain a clear history.
• Adhere to Wipro's IT policies and procedures to ensure data security and system integrity.
• Stay updated on the latest technologies and troubleshooting methodologies to provide effective support.
• Collaborate with internal IT teams to escalate complex issues and ensure timely resolution.

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Skills:

• • Strong understanding of computer hardware and software fundamentals.
  • Proficiency in troubleshooting various technical issues related to desktops, laptops, and peripherals.
  • Excellent communication and interpersonal skills to interact effectively with users from diverse technical backgrounds.
  • Ability to explain complex technical concepts in a clear, concise, and user-friendly manner.
  • Problem-solving skills and a commitment to finding solutions that minimize user downtime.
  • Excellent analytical skills to diagnose and identify the root cause of technical problems.
  • Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced environment.
  • A willingness to learn new technologies and adapt to changing IT environments.