Job Vacancy in Flipkart

As a Customer Support Specialist at Flipkart, you'll be the first point of contact for our valued customers. You'll play a vital role in ensuring a smooth and positive shopping experience by addressing their inquiries, resolving issues, and providing exceptional service.

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Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Effectively troubleshoot customer issues related to orders, accounts, payments, returns, and product information.
Research and provide accurate and up-to-date information to resolve customer concerns.
Build rapport with customers, actively listen to their needs, and strive to exceed their expectations.
Contribute to a positive and supportive work environment.