Location: Work From Home

About the Job

Jio Mart is seeking a Customer Success Associate to join our team. In this role, you will be responsible for ensuring customer satisfaction by providing support and guidance throughout the customer journey. This is a fantastic opportunity to work from home with a rapidly growing e-commerce platform.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with order placements, tracking, and product inquiries.
• Resolve customer complaints and provide timely solutions.
• Build and maintain strong relationships with customers.
• Ensure customer satisfaction by following up on issues and feedback.
• Collaborate with internal teams to improve customer experience.

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Requirements

• High school diploma or equivalent.
• Strong communication skills in English and local languages.
• Basic computer skills and familiarity with customer service tools.
• Previous experience in customer service or a related role is preferred.
• Ability to handle multiple tasks and work in a fast-paced environment.

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Benefits

• Competitive salary and incentives.
• Flexible working hours.
• Opportunities for professional growth and career development.
• Friendly and supportive work culture.

How to Apply

If you are interested, please apply through our official site. We look forward to your application!

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