Hotstar Recruitment 2024

In this exciting role, you'll be the frontline ambassador for Hotstar, weaving your knowledge of our incredible content library with your customer service magic to create unforgettable experiences for millions of viewers. From troubleshooting technical glitches to recommending binge-worthy shows, you'll be the bridge between passion and entertainment, ensuring every Hotstar journey is smooth, satisfying, and filled with endless possibilities.

Hotstar Careers

Responsibilities:

Provide exceptional customer service through phone, email, and chat, resolving inquiries and issues promptly.
Demonstrate in-depth knowledge of Hotstar's platform, features, and content library.
Offer personalized recommendations and suggestions to enhance viewers' streaming experience.
Handle technical issues and troubleshoot basic platform problems, escalating complex issues as needed.
Gather feedback from customers and identify areas for improvement in both content and service.
Maintain a positive and professional demeanor, upholding Hotstar's values of innovation, customer focus, and quality.
Participate in training programs and continuously develop your customer service skills and knowledge.
Contribute to a positive and collaborative team environment, supporting colleagues and learning from each other.

Hotstar Jobs Near Me

Skills:

High school diploma or equivalent preferred.
Strong communication and interpersonal skills, able to connect with diverse audiences and build rapport.
Problem-solving abilities and a genuine desire to help customers find solutions.
Patience, empathy, and a positive attitude, even in challenging situations.
Basic computer literacy and proficiency in using customer service software (a plus).
Passion for entertainment and a strong understanding of popular streaming trends.
Ability to learn quickly and adapt to new information and systems.
Willingness to work in a fast-paced and dynamic environment.