Hotstar Recruitment 2024

As a Virtual Assistant at Hotstar, you'll be the invisible hero behind the scenes, ensuring every viewer's experience is smooth and satisfying. You'll wear many hats – from resolving technical issues and troubleshooting streaming glitches to answering subscriber queries and offering personalized recommendations. Your problem-solving prowess, tech knowledge, and customer-centric approach will be key to keeping viewers engaged and coming back for more on Hotstar.

Hotstar Careers

Responsibilities:

Provide prompt and efficient technical support to Hotstar subscribers via phone, email, and chat.
Troubleshoot streaming issues, diagnose problems, and offer solutions to ensure uninterrupted viewing.
Answer subscriber queries related to subscriptions, content availability, and platform features.
Offer personalized recommendations and content suggestions based on subscriber preferences and viewing history.
Handle escalated issues and concerns, ensuring customer satisfaction and resolving complaints effectively.
Maintain accurate records of interactions and resolutions for future reference.
Stay updated on new Hotstar features, content releases, and platform updates.
Contribute to a positive and helpful customer service culture within the team.

Hotstar Jobs Near Me

Skills:

Excellent communication and interpersonal skills, with the ability to build rapport and effectively handle customer inquiries.
Strong problem-solving and analytical skills to identify technical issues and find solutions quickly.
Proficiency in using computers and various software applications, including customer relationship management (CRM) tools.
Deep understanding of streaming platforms and familiarity with the Hotstar interface is a plus.
Ability to work independently and as part of a team in a fast-paced environment.
Strong time management and organizational skills to juggle multiple tasks and deadlines.
Passion for entertainment and a genuine desire to help people enjoy their streaming experience.