Location: Work From Home

About the Job

Godrej Consumer Products is looking for a dedicated Customer Officer to join our team. In this role, you will be responsible for managing customer relationships, addressing their concerns, and ensuring satisfaction with our products. This is a fantastic opportunity to work from home and contribute to a well-established company in the FMCG sector.

Key Responsibilities

• Handle customer inquiries and complaints via phone, email, or chat.
• Provide information on products, promotions, and services.
• Resolve customer issues promptly and ensure a positive experience.
• Maintain records of customer interactions and feedback.
• Collaborate with sales and marketing teams to enhance customer satisfaction.
• Follow up on unresolved issues to ensure timely solutions.

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Requirements

• High school diploma or equivalent; a degree in Business or related field is a plus.
• Experience in customer service or a similar role is preferred.
• Strong communication skills in English and local languages.
• Good problem-solving abilities and a customer-focused mindset.
• Ability to work independently and manage multiple customer interactions.
• Proficiency in basic computer applications and CRM software.

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Benefits

• Competitive salary and bonuses.
• Flexible working hours.
• Opportunities for career growth and development.
• A supportive and inclusive work environment.

How to Apply

If you are interested in this role, please apply through our official site. We look forward to your application!

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